Data & Privacy

77zz Privacy Policy

At 77zz, your privacy is not an afterthought — it is built into everything we do. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use it, and what rights you have over your own information. We keep it plain and honest, no legal jargon.

Last updated: 1 January 2025 Language: English Jurisdiction: Bangladesh
AT A GLANCE
  • We never sell your personal data to third parties.
  • Data is collected only for account operation and legal compliance.
  • You can request access, correction, or deletion of your data.
  • All data is stored with industry-standard encryption.
  • Cookies are used only to improve your experience on 77zz.
Our Commitments

How 77zz Protects Your Privacy

Six principles guide the way 77zz handles your personal data. These are not just words — they are the foundation of how our platform is built and operated.

Data Minimisation

77zz only collects the personal data that is strictly necessary to operate your account, process your transactions, and comply with legal obligations. We do not collect data for the sake of it. If we do not need it, we do not ask for it. This keeps your exposure to a minimum and our systems lean and secure.

Encryption & Security

All data transmitted between your device and the 77zz platform is protected using TLS encryption. Sensitive data stored on our servers — including payment details and identity documents — is encrypted at rest using AES-256. Our infrastructure is monitored around the clock for unauthorised access attempts and security anomalies.

Your Rights, Always

You have the right to access the data 77zz holds about you, to request corrections, to ask for deletion, and to object to certain types of processing. These rights are not buried in fine print — they are real, they are yours, and the 77zz support team will help you exercise them without hassle. Just send an email to support@77z z.app.

No Data Selling

77zz does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. Full stop. The only third parties who ever receive your data are those who help us operate the platform — payment processors, identity verification providers, and fraud prevention services — and they are all bound by strict data protection agreements.

Defined Retention Periods

77zz does not hold your data indefinitely. We retain account and transaction records for a minimum of five years to comply with anti-money laundering regulations. Once the retention period expires and there is no legal reason to keep the data, it is securely deleted from our systems. You can request early deletion of non-essential data at any time.

Breach Notification

In the unlikely event of a data breach that affects your personal information, 77zz will notify you promptly — within 72 hours of becoming aware of the incident. We will tell you what happened, what data was affected, what we have done to contain it, and what steps you should take to protect yourself. Transparency is non-negotiable.

Note: This Privacy Policy applies to all users of the 77zz website and mobile application. By registering an account or using the 77zz platform, you confirm that you have read and understood this policy. This policy should be read alongside the Terms and Conditions.

01 Who We Are

77zz is an online gaming platform operated by 77zz Ltd ("77zz", "we", "us", or "our"). The platform is accessible at https://77zz.app and through the 77zz mobile application. 77zz acts as the data controller for all personal data collected through the platform, meaning we determine the purposes and means of processing your data.

If you have any questions about this Privacy Policy or about how 77zz handles your personal data, you can contact our data protection team at any time by emailing [email protected]. We aim to respond to all privacy-related enquiries within 5 business days.

02 Data We Collect

77zz collects personal data in two broad categories: data you provide directly, and data we collect automatically when you use the platform. Here is a breakdown of what falls into each category:

Data Category Examples How Collected
Identity Data Full name, date of birth, national ID number Registration form, KYC verification
Contact Data Mobile number, email address Registration form, account settings
Financial Data bKash / Nagad / Rocket account number, transaction history Deposit and withdrawal forms
Technical Data IP address, device type, browser, operating system Automatically on platform access
Usage Data Games played, bets placed, session duration, pages visited Automatically during platform use
Communications Data Support chat transcripts, email correspondence When you contact 77zz support

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data, unless you voluntarily disclose such information in the context of a responsible gaming self-exclusion request.

03 How We Collect Your Data

77zz collects your personal data through the following channels:

  • Direct interactions: When you register an account, complete identity verification, make a deposit or withdrawal, contact support, or update your account settings.
  • Automated technologies: When you access the 77zz platform, our servers automatically log technical data including your IP address, device identifiers, browser type, and session activity. This happens whether you are logged in or browsing as a guest.
  • Cookies and similar technologies: 77zz uses cookies and local storage to maintain your session, remember your preferences, and analyse how the platform is used. See Section 7 for full details on our cookie practices.
  • Third-party verification providers: When you complete identity verification (KYC), our verification partner may share the results of that check with us, including whether your documents are valid and whether you appear on any sanctions or politically exposed persons lists.
  • Payment processors: When you make a deposit or withdrawal via bKash, Nagad, or Rocket, the relevant payment processor shares transaction confirmation data with 77zz to allow us to credit or debit your account correctly.

04 Why We Use Your Data

77zz uses your personal data for the following purposes:

  • Account management: To create and maintain your 77zz account, verify your identity, and manage your account settings and preferences.
  • Transaction processing: To process deposits, withdrawals, and bonus credits accurately and securely.
  • Legal compliance: To comply with anti-money laundering (AML) regulations, know-your-customer (KYC) requirements, and any other applicable legal obligations. This includes retaining transaction records for the legally required period.
  • Fraud prevention: To detect, investigate, and prevent fraudulent activity, money laundering, and other illegal conduct on the platform.
  • Customer support: To respond to your enquiries, resolve disputes, and provide assistance with your account.
  • Platform improvement: To analyse usage patterns and improve the performance, design, and features of the 77zz platform.
  • Responsible gaming: To monitor gaming behaviour and identify players who may be at risk of problem gambling, so that appropriate support can be offered.
  • Communications: To send you important account notifications, security alerts, and — where you have opted in — promotional communications about 77zz offers and new games.

Marketing Opt-Out: If you have opted in to marketing communications and later change your mind, you can unsubscribe at any time by clicking the unsubscribe link in any marketing email or by contacting support at [email protected].

05 Legal Basis for Processing

77zz processes your personal data on the following legal bases:

  • Contract performance: Processing that is necessary to operate your account and deliver the services you have signed up for — including processing transactions and managing your gaming activity.
  • Legal obligation: Processing that is required to comply with applicable laws, including AML regulations, KYC requirements, and tax reporting obligations.
  • Legitimate interests: Processing for fraud prevention, platform security, and improving the 77zz service, where these interests are not overridden by your privacy rights.
  • Consent: Processing for marketing communications and non-essential cookies, where you have given your explicit consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

06 Sharing Your Data

77zz does not sell your personal data. We share your data only in the following limited circumstances, and only to the extent necessary for the stated purpose:

  • Payment processors (bKash, Nagad, Rocket): To process your deposits and withdrawals. These providers receive only the transaction data necessary to complete the payment.
  • Identity verification providers: To verify your identity and check your details against sanctions and PEP lists as required by AML regulations.
  • Fraud prevention services: To detect and prevent fraudulent activity on the platform. These services may cross-reference your data against known fraud databases.
  • IT and infrastructure providers: Cloud hosting and security providers who process data on our behalf under strict data processing agreements.
  • Regulatory and law enforcement authorities: Where we are legally required to disclose data in response to a lawful request, court order, or regulatory investigation.
  • Business transfers: In the event of a merger, acquisition, or sale of 77zz's business, your data may be transferred to the acquiring entity, subject to the same privacy protections described in this policy.

All third parties who process data on behalf of 77zz are required to handle that data in accordance with applicable data protection laws and are prohibited from using it for any purpose other than the one for which it was shared.

Our Promise: 77zz will never share your personal data with advertisers, data brokers, or any other commercial third party for marketing or profiling purposes.

07 Cookies & Tracking Technologies

77zz uses cookies and similar technologies to make the platform work properly and to improve your experience. A cookie is a small text file stored on your device when you visit a website. Here is how 77zz uses them:

  • Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. You cannot opt out of essential cookies without disabling the platform entirely.
  • Functional cookies: Remember your preferences, such as your preferred language and display settings, so you do not have to set them every time you visit.
  • Analytics cookies: Help us understand how players use the platform — which pages are most visited, where users drop off, and how long sessions last. This data is aggregated and anonymised. We use this to improve the platform.
  • Security cookies: Used to detect and prevent fraudulent login attempts and other suspicious activity.

You can manage your cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. Note that blocking essential cookies will prevent you from logging in to your 77zz account. 77zz does not use third-party advertising cookies or tracking pixels.

08 Data Retention

77zz retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to the following minimum retention periods:

  • Account and transaction records: Retained for a minimum of 5 years from the date of the last transaction, as required by anti-money laundering regulations.
  • Identity verification documents: Retained for a minimum of 5 years from the date of verification or account closure, whichever is later.
  • Support communications: Retained for 2 years from the date of the last communication, to allow us to reference previous interactions when assisting you.
  • Technical and usage data: Retained for 12 months in identifiable form, after which it is anonymised and may be retained indefinitely for statistical purposes.
  • Marketing consent records: Retained for as long as you remain opted in, plus 3 years after opt-out to demonstrate compliance.

When data is no longer required and the retention period has expired, it is securely deleted or anonymised. You may request early deletion of non-essential data by contacting [email protected], subject to any overriding legal retention obligations.

09 Your Privacy Rights

As a 77zz user, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

Right of Access

Request a copy of all personal data 77zz holds about you.

Right to Rectification

Ask us to correct any inaccurate or incomplete data.

Right to Erasure

Request deletion of your data where there is no legal reason to retain it.

Right to Object

Object to processing based on legitimate interests or for direct marketing.

Right to Restriction

Ask us to pause processing while a dispute or correction request is resolved.

Right to Portability

Receive your data in a structured, machine-readable format.

How to Exercise Your Rights: Email [email protected] with the subject line "Privacy Rights Request" and describe what you would like us to do. We may need to verify your identity before processing the request. There is no charge for exercising your rights.

10 Children's Privacy

The 77zz platform is strictly for adults aged 18 and over. 77zz does not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that your child has registered on 77zz or provided us with personal data, please contact us immediately at [email protected]. We will investigate and, if confirmed, close the account and delete all associated data without delay.

77zz uses age verification checks during registration and reserves the right to request documentary proof of age at any time. Accounts where the holder is found to be under 18 will be closed immediately and any funds held in the account will be returned to the payment source.

Underage Access: If you suspect that a minor is accessing the 77zz platform, please report it to [email protected] immediately. We take this extremely seriously and will act without delay.

11 Security Measures

77zz takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, loss, destruction, or alteration:

  • TLS encryption: All data in transit between your device and 77zz servers is encrypted using Transport Layer Security (TLS 1.2 or higher).
  • AES-256 encryption at rest: Sensitive data stored on our servers, including payment details and identity documents, is encrypted using AES-256.
  • Access controls: Access to personal data within 77zz is restricted to staff who need it to perform their job functions. All access is logged and audited.
  • Two-factor authentication: Available for all 77zz accounts and strongly recommended. Staff accounts with access to personal data require 2FA.
  • Regular security audits: 77zz conducts regular penetration testing and security audits of its platform and infrastructure.
  • Incident response plan: 77zz has a documented data breach response plan. In the event of a breach, affected users will be notified within 72 hours.

While 77zz takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account secure — use a strong, unique password, enable two-factor authentication, and never share your login credentials with anyone.

12 Updates to This Policy

77zz may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes, we will notify registered users via email or an in-platform notification before the changes take effect.

The most current version of this Privacy Policy will always be available at https://77zz.app/privacy-policy, with the effective date clearly displayed at the top of the page. We encourage you to review this page periodically. Your continued use of the 77zz platform after the effective date of any update constitutes your acceptance of the revised policy.

13 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 77zz handles your personal data, please get in touch:

  • Email: [email protected] — for privacy rights requests, data queries, or formal complaints.
  • Live Chat: Available 24/7 directly from the 77zz platform. Average response time under 5 minutes.
  • FAQ: Visit the FAQ page for answers to common questions about your account and data.

We aim to respond to all privacy-related enquiries within 5 business days. For formal data subject access requests, we will respond within 30 days as required by applicable law. If you are not satisfied with our response, you have the right to escalate your complaint to the relevant data protection authority in your jurisdiction.

Play with Confidence

Your Data is Safe at 77zz

Now you know exactly how 77zz protects your privacy. Create your free account today and enjoy Bangladesh's best online gaming experience — with full confidence that your personal data is in safe hands.

18+ only. Please game responsibly. Responsible Gaming